We recommend enabling “Call Waiting” on your phone of choice so you can see the additional call coming through. If not, and your phone features an engaged tone, the Telguard will automatically divert to the next number where applicable.
If voicemail is enabled, the system is unable to divert once this has answered. The visitor can leave a message or cancel the call. Please contact Telguard should you wish to enable “call answer confirmation” to override this. Firmware version dependant.